This website is operated by Sara’s Office Services Ltd, trading as Sara’s Office Services. We provide bookkeeping, Executive Support and administration support, together with Project Management, Office Fit-Outs & Staff Relocations, Change Management, and Business & Workplace Transformation services.
These terms explain how you may use our website. The service information below summarises our current arrangements; visiting the website or sending an enquiry does not create a service contract.
Before work starts, we agree the services, fees and relevant terms with you in writing. Your agreed client contract governs that engagement and takes precedence over general information on this website.
Business: Sara’s Office Services Ltd
Company registration number: 11859018
Contact: Sara Nash
Registered office: 32 Romulus Gardens, Kingsnorth, Ashford, Kent, TN23 3PX
Email: sara@sarasofficeservices.co.uk
Telephone: 07799 897501
For business support enquiries, contact Sara using the details above. For Projects & Change enquiries, contact Steve Nash, Head of Projects & Change, at steve@sarasofficeservices.co.uk or call 07929 007486. Both services are provided through Sara’s Office Services Ltd. You can also get in touch through our Contact Us page.
You may browse our website, print information for your own reference and download our one-pagers to learn about our services or recommend us to others.
Please use the website lawfully. You must not attempt to gain unauthorised access, introduce malicious software, interfere with the website’s operation, or use its contact facilities to send unlawful, abusive or misleading material.
Please send only information relevant to your enquiry. Passwords, bank login details and sensitive client information should be shared through a suitable method agreed with us, rather than through the public enquiry form.
Our original website wording, design and branding belong to us or are used with permission. Third-party logos, photographs and other materials remain subject to their owners’ rights.
You may share links to our website and distribute our downloadable one-pagers unchanged to introduce our services. This does not give permission to alter our branding, use it as your own or suggest that we endorse another business. Contact us if you would like to reuse other material.
We discuss your requirements before agreeing a package or project. The written agreement sets out the work, priorities, hours, fees and any relevant deadlines.
Working hours and response arrangements are agreed individually. Extra hours, changes to the work and project requirements are discussed and agreed before the additional work is undertaken.
Bookkeeping and administration services depend on the information, access and instructions provided. Responsibilities for approvals, records, submissions and payments should be set out in the client agreement. Website descriptions do not authorise us to access accounts or act on your behalf.
For Projects & Change, the written agreement also sets out the project scope, deliverables, responsibilities, milestones and reporting arrangements. Client approvals, supplier instructions, decisions and access requirements are agreed before work begins. Authority to commit expenditure, enter into supplier contracts or act on your behalf must be expressly agreed in writing. Responsibilities for any specialist advice, design, statutory approvals or contractor work are identified in the project agreement.
Changes to project scope, timing or deliverables are discussed and agreed in writing, including any effect on fees or completion dates. You remain responsible for the decisions and approvals allocated to you in that agreement.
Our current advertised business support rates are:
More than 20 hours per month or project work is quoted individually. Sara’s Office Services Ltd is not VAT registered, so no VAT is added to our fees. The fees are confirmed in your written quotation or agreement.
For pay-as-you-go business support, we track time spent on your tasks and invoice to the nearest 15 minutes. A minimum charge of one hour applies.
Business support monthly retainers are invoiced in advance on the first of each month. Payment is due within seven days of the invoice being issued.
Unused retainer hours are not carried forward unless we have agreed this beforehand. Payment arrangements for pay-as-you-go and business support project work are confirmed separately in writing.
Projects & Change services are quoted individually. The written project or consultancy agreement confirms the fee basis, any agreed day rate or fixed fee, invoicing schedule, payment deadlines and any agreed deposit or staged payments. Travel, accommodation and other project expenses, including how they are approved and charged, are agreed in writing. The business support hourly packages, monthly retainer billing dates and seven-day payment period do not automatically apply to Projects & Change engagements.
Changes to advertised prices do not, by themselves, alter an existing agreed contract. Any change to your agreed fees is handled under that agreement.
Either party must give one month’s notice to end an ongoing business support service arrangement. Please provide notice in writing so the end date can be confirmed.
Work, fees and handover arrangements during the notice period are managed under the client agreement. We agree the practical steps for returning information, transferring access and handing over outstanding tasks.
For Projects & Change, the project or consultancy agreement sets out the duration and any notice, cancellation, postponement or early termination arrangements. It also addresses payment for work completed, any agreed commitments and the handover of project information. The business support one-month notice period does not automatically apply to a project engagement.
We take care with confidential business information and personal data. Client confidentiality, access permissions and any processing of personal data on a client’s instructions are addressed in the relevant service and data-processing agreements.
Our Privacy Policy explains how information is handled for both business support and Projects & Change. It explains our use of Microsoft 365, including SharePoint for shared company and client documents. Our Cookie Policy provides additional cookie information.
Submitting an enquiry does not subscribe you to newsletters or promotional emails.
Some links take you to services operated by other organisations, including Microsoft Forms and social media platforms. Those services have their own terms and privacy arrangements. A link does not by itself mean that we endorse everything on that website.
We aim to keep our website information clear and up to date, but errors or interruptions may occur. Please contact us to confirm important details before relying on them. Blog posts and general website content are information rather than advice tailored to your circumstances.
We may update or temporarily suspend parts of the website for maintenance or other operational reasons. Our website availability does not change obligations under an existing client agreement.
Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability or rights that cannot lawfully be excluded or restricted.
Responsibility for paid services, including any agreed liability provisions, is governed by the client agreement and applicable law. These website terms do not introduce a separate financial cap or a blanket exclusion of responsibility for client work.
If you have a concern about the website or our services, please contact Sara using the details above so we can discuss it.
We may revise these website terms when our website or business arrangements change. The revision date is shown on this page. Updates do not retrospectively change an existing client contract.
These website terms are governed by the law of England and Wales. Disputes about them are dealt with by the courts of England and Wales, subject to any mandatory rights that apply.
If a provision cannot legally be enforced, the remaining provisions continue to apply to the extent permitted by law.