Business Support
What is a Virtual Assistant?
A Virtual Assistant supports your business remotely with tasks such as admin, diary management and bookkeeping. We work from our own office and use shared software, email and calls to support you wherever you’re based.
Do business support clients need to be based near you?
No. We’re based in Kent and work remotely with businesses throughout the UK.
Which software do you work with?
We have experience using Xero and QuickBooks, as well as the Google and Microsoft suites. During our initial chat, we can discuss the systems you use and the support you need.
Can we start with just one area of support?
Yes. Tell us what you need help with, whether that’s bookkeeping, Executive Support or admin, and we can discuss the best way to work together.
What working hours can we expect?
We’ll agree our availability, contact arrangements and deadlines with you before work begins, so you know how your support will fit around your business.
How do we hand over tasks?
We’ll discuss your priorities, any instructions and the software you use. Together we’ll agree how to share documents, provide appropriate access and keep in touch about your tasks.
What if we need extra hours or help with a project?
Get in touch if your workload changes. We’ll discuss availability and agree any additional hours or a project quote with you before taking on the extra work. You can also view the options on our Pricing page.
How much notice is needed to end business support?
For our business support agreement, either party must give one month’s notice to end the working agreement. If your needs change, please get in touch so we can discuss the next steps.
When are business support retainers invoiced?
Monthly retainers are invoiced in advance on the first of each month. Payment is due within seven days of the invoice being issued. Unused hours are not carried forward unless we have agreed this beforehand.
How do you handle confidential information?
We treat your business information as confidential and agree appropriate access and document-sharing arrangements with you. Our Privacy Policy explains how personal information is handled.
Projects & Change
What can Steve help with?
Steve provides project management, office fit-out and staff relocation support, change management, and business and workplace transformation. This includes helping organisations introduce hybrid working or bring teams together following a merger.
Where does Steve offer on-site support?
Steve can provide on-site support throughout the UK where needed. We’ll discuss your project location and requirements during our initial conversation.
Can you manage a whole project or help at one stage?
Both. We can support a project from initial planning through to implementation, or provide additional help at a particular stage. We’ll discuss your priorities and agree the scope of support before work begins.
What experience does Steve bring?
Steve has 30 years of experience across financial services and the public sector, including office fit-out projects valued at up to £6.5 million, merger-related relocations and hybrid working transitions. He is a Full Member of the Association for Project Management.
Can you help with an office move or refurbishment?
Yes. We can help plan the work, coordinate contractors and suppliers, manage budgets and programmes, and keep staff informed. Business continuity and minimising disruption are considered as part of the planning.
How are projects & change services priced?
Projects are quoted individually according to their scope, duration and the level of support required. Fees and any expenses will be agreed in writing before work begins. Contact Steve to discuss your requirements.
Do the business support retainer terms apply to projects?
Project fees, payment arrangements, expenses and cancellation terms are agreed separately in your project’s written agreement. The monthly business support retainer arrangements do not automatically apply to projects & change work.
What happens if the scope of a project changes?
We’ll discuss the proposed change and its effect on timing, fees and the support needed. Any revised scope and arrangements will be agreed in writing before the additional work goes ahead.
How do we get started?
Contact Steve at steve@sarasofficeservices.co.uk or call 07929 007486 to arrange an initial conversation. Tell us what you are planning, your timescale and the support you need.
Still have a question?
Get in touch and we’ll help you find the right support for your business.
Let’s talk ↗